About Me
Hi, I’m Oliver Perel-Winkler, an Interaction Designer and idea machine. I love to explore how users’ experiences can improve a product, interaction, or how we live. I balance being a critical problem solver, and a 90’s kid at heart to offer a comprehensive and creative approach to design. My goal is to elevate experiences through thoughtful collaborative design.
All Projects
Experience
2019-2023
Apple
Genius
Provided hands-on technical support and insightful advice to customers in order to build and maintain relationships. Accurately identified device issues and presented solutions with compassion. Provided software and hardware support as per AppleCare SLAs while achieving a 95%+ NPS over 2 years. Maintained high standards of support by staying informed about the newest procedures and technologies.
2023-Present
QI MD Podcast
Producer & Creative Lead
Manage the entire production workflow, from recording to distribution, including the technical aspects of recording such as setup and equipment maintenance. Edit and refine audio/video content, ensuring a polished final product. Provide technical guidance and solutions to optimize recording and production. Collaborate with creators to align media with brand messaging.
2021
Apple
B2B Training Design Coordinator
& Instructional Designer
Identified channel partner and customer needs by working with program mangers, and sales teams. Partnered with trainers and global content teams to design and localize bespoke training curriculums for multiple business partners across various industries. Collaborated with cross-functional team to create content for exclusive advocacy program, including in-person, virtual, and LMS-based training mediums. Developed innovative and engaging workshops by introducing new touchpoints and case studies that target customer and partner goals. Established evergreen content that can be reused for future presentations and workshops.
2018-2019
Apple
Lead Trainer
Onboarded and facilitated training for 40 new hires in the BC market whilst overseeing their transition from training environments to retail stores. Created lesson plans and learning exercises to ensure new hires are able to provide a consistent customer experience as tenured staff. Responsible for keeping the entire team is up to date on the latest brand standards and training.
2014-2019
Apple
Specialist
Facilitated learning during training sessions, while enriching customer experience. Utilized problem solving, teamwork, and communication skills to provide a complete retail solution. Helped coordinate the Visual Team; responsible for fastidiously maintaining visual standards throughout the retail space to present a consistent visual aesthetic. Supported the IS&T Team with information systems and technology maintenance and updates — including hardware and software troubleshooting and support.
2017-2018
Trualta
Product Manager
Tested the platform and worked with the technology development team to ensure an intuitive experience for the user. Used customer data and analytics to understand end-user pain points and in turn develop/expand product capabilities/features. Created the administrator training documents. Provided ad-hoc tech support as well as graphic and web design skills.